Commonly Asked Questions

 

How can I schedule a tour to see the venue?

Reservations are required for individual and group tours. Complete the form on the “Contact Us” page of our website, call, or email and we will be happy to accommodate your request.

 

How many guests can you accommodate?

We can accommodate up to 200 guests in the Chapel and 200 guests in the Ballroom.

 

What is the cancellation policy? If I cancel will my deposit be refunded?

Venue retainer fees and all payments made, regardless of due date, are non-transferable and non-refundable if you cancel the event. We highly recommend that in addition to purchasing Wedding/Event Liability Insurance, you also purchase Wedding/Event Cancellation Insurance which would cover unexpected change of plans.

 

Can I host a reception only at the venue? Is there a discounted rate?

We are dedicated to hosting no more than one event per day, and all of our pricing is based on the exclusive use of Sterling Falls is for up to 14 hours. We do not offer discounts for reception only events.

 

Do I have to hire a coordinator?

We require all couples to begin working with an insured event coordinator at least eight weeks before the event date. This ensures a smoother experience on your special day. Investing in a coordinator gives you peace of mind, as they will manage your timeline and oversee the execution of your plans

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Can I hire my own caterer?

We have carefully selected our Exclusive Caterers to ensure they are insured, offer excellent service, and can deliver your ideal menu within your budget. Catering services are not included in any venue rental fees. 

 

If you wish to use a caterer outside our list, approval from Sterling Falls is needed, along with certificate of insurance (COI), and a health permit. Client will be assessed a $1,500 outside catering fee for caterers not on our exclusive list. All outside caterers must be approved by Sterling Falls.

 

Can I provide my own alcohol?

Sterling Falls provides alcohol service exclusively through The Lounge at Sterling Falls. Bringing in outside alcohol is strictly prohibited.

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What other fees can I expect?

In addition to the venue fee for your preferred date, there is an 18% service fee applied to the venue fee. Security guards are required at a rate of $500 for two guards, up to 5 hours on the day of the event. A refundable damage deposit of $2,000 is due on the day of the event and will be returned if no damage occurs. Bar services are not included in the venue fee and must be arranged through The Lounge at Sterling Falls.